Home

Frequently Asked Questions

Edit this question list to match your audience.

How do I access my account?

To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.

How do I reset my password?

On the Sign In page, click Sign In with Password, then select Set New Password. Enter the email address associated with your account and click Send Instructions.

You will receive an email with password reset instructions. Open the email and click Reset Password. You will then be prompted to create a new password before being redirected to the course catalog.

If you do not remember your password, you can also use the "Passwordless" Sign-In option by requesting a Sign-In Link from the login page.

How do I access the catalog?

Once you sign into your account, navigate to the Catalog section (or equivalent section name) in the top menu to access all of our videos.

Can I download videos to save them to my device?

Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account.

Why am I experiencing buffering or playback issues?

Buffering or playback issues are often related to your internet connection. We recommend a minimum speed of 25 Mbps for smooth streaming. You can also try refreshing the page, using a different browser, or clearing your cache.

Can I create multiple accounts with the same email address?

No, each email address can only be associated with one account. If you believe you already have an account and can’t remember the login details, please use the Forgot Password link.

How do I pause or cancel my recurring subscription?

To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.

How do I change my membership plan or update my billing information?

To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.

Why is my credit card being declined?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I purchase a gift subscription?

To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details.

How do I redeem a gift subscription?

To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.

What is the Refund Policy?

Upon enrollment, subscribers receive instant access to the content included in their membership. Due to the digital nature of these products and the inability to return or revoke access to consumed content, ISOW School of Ministry does not offer refunds, credits, or exchanges for subscription fees, membership payments, or digital course purchases.

If you wish to discontinue your subscription, you may cancel at any time through your account settings. Your membership will remain active through the end of your current billing period, and you will not be charged for future renewal periods.

Exceptions to this policy may be made only in cases of duplicate billing, technical errors resulting in incorrect charges, or as otherwise required by applicable law.

By purchasing a subscription or digital product through ISOW.tv, you acknowledge and agree to the terms of this Refund Policy.

Deepen Your Faith One Teaching at a Time

Turn your free time into faith-building time.

Learn From Trusted Bible Teachers

Your Next Step in Spiritual Growth Starts Here

Frequently Asked Questions